Tidio
Tidio is a live chat and customer communication platform. It provides a chat widget that allows visitors to send messages directly from your ShopWired website.
Key features for Tidio include:
- Live chat widget for real-time conversations
- Automated responses
- Central inbox for customer messages
- Visitor tracking and conversation history
- Customisable widget appearance and language settings
Tidio integrates with ShopWired by adding a into your theme to display a chat widget inside your ShopWired website.
Account creation
Account creation
Create an account on the Tidio website. Tidio will provide an installation page containing a JavaScript code snippet.
Installing Tidio on your ShopWired website
Installing Tidio on your ShopWired website
Tidio provides a JavaScript embed script similar to the example shown below:
<script src="//code.tidio.co/gowwqh52f0ncaufplpwtn0kqrmokub4c.js" async></script>
The script shown above is provided as an example only. You must copy the exact script provided in your own account, as the script and any ID values will be unique to your website.
Add this code to your ShopWired theme so it appears on every page:
- Navigate to Website > Themes
- Select the
code editoroption on the theme you want to install the widget on - Open the
master.twigfile - Paste the Tidio code snippet just above the closing
</body>tag - Select
save changes
Your chat widget will now display on all pages of your website.
Recommendations
Recommendations
- Test the chat widget on desktop and mobile devices
- Keep the widget visible across all pages for consistent visitor access
