Olark
Olark is a live chat platform that allows website visitors to communicate with support teams through an on-site chat widget.
Key features include:
- Live chat widget for websites
- Offline message collection
- Customisable chat appearance
- Agent availability status
- Visitor surveys and forms
Olark integrates with ShopWired by embedding a to the website theme to display a live chat widget on website pages.
Account creation
Account creation
To begin using Olark with ShopWired, create an account on the Olark website and configure your chat widget within your Olark account.
Theme installation
Theme installation
Once you have created your Olark account, Olark will provide a JavaScript snippet that needs to be embedded into your ShopWired website, similar to the example shown below:
<script type="text/javascript">
(function(o,l,a,r,k,y){if(o.olark)return;
r="script";y=l.createElement(r);r=l.getElementsByTagName(r)[0];
y.async=1;y.src="//static.olark.com/jsclient/loader.js";
r.parentNode.insertBefore(y,r);y=o.olark=function(){k.s.push(arguments);k.t.push(+new Date)};
k=o.olark._={s:[],t:[],c:{},l:[]};
})(window,document);
olark.identify('YOUR_OLARK_SITE_ID');
</script>
The script shown above is provided as an example only. You must copy the exact script provided in your own account, as the script and any ID values will be unique to your website.
Add this code to your theme’s master.twig file so it loads on all pages of your website.
- Navigate to Website > Themes
- Select the
code editoroption for the theme you want to install the chat widget on - Add the embed code just above the closing
</head>tag - Save changes
Recommendations
Recommendations
- Test the chat widget display on desktop and mobile devices after installation
