Delighted
Delighted is a customer feedback platform that allows you to collect feedback from visitors using on-site surveys, survey links, and email-based surveys.
Key features provided by Delighted include:
- On-site web surveys displayed to website visitors
- Shareable survey links that can be added anywhere on a website
- Configurable survey timing, frequency, and display rules
- Reporting and analytics within the Delighted dashboard
Delighted web surveys are displayed by embedding a into your website.
Account creation
Account creation
To use Delighted with ShopWired, create an account at the Delighted website.
After creating your account, and configuring your survey, Delighted provides a JavaScript code snippet.
Theme installation
Theme installation
Delighted web surveys are displayed using a JavaScript snippet similar to the example shown below:
<script type="text/javascript">
!function(e,t,r,n){if(!e[n]){for(var a=e[n]=[],i=["survey","reset","config","init"],s=0;s<i.length;s++)a[i[s]]=function(){a.push([i[s]].concat(Array.prototype.slice.call(arguments,0)))}e[n]=a}e[n].init({});}(window,document,"script","delighted");
</script>
The script shown above is provided as an example only. You must copy the exact script provided in your own account, as the script and any ID values will be unique to your website.
Add this code to your ShopWired theme:
- Navigate to Website > Themes
- Select the
code editoroption for the theme you want to edit - Open the
master.twigfile - Paste the Delighted script just above the closing
</head>tag - Save changes
Delighted survey links
Delighted survey links
Delighted provides a shareable URL for each survey that can be added anywhere on your website as a standard link.
This option does not require any theme changes or code installation.
To add a survey link to your website:
- Copy the survey link provided in your Delighted dashboard
- Add the link to your website using text, buttons, or navigation menus as required
Testing your Delighted survey
Testing your Delighted survey
Delighted web surveys do not always display immediately. Survey display is controlled by delay, frequency, and sampling rules configured in your Delighted account.
To force the survey to display for testing purposes:
- Open your website in a new browser window
- Append the following parameter to the page URL:
- delighted=test
- Reload the page
When using this parameter, Delighted bypasses timing and sampling rules and displays the survey immediately.
Recommendations
Recommendations
-
Confirm surveys display correctly on desktop and mobile devices, especially if mobile surveys are enabled.
-
Only the Delighted JavaScript snippet should be added to the theme. Survey links and visible content should be added using standard page content or Custom HTML sections.
