Kommunicate
Kommunicate is a live chat and AI agent platform used to add customer support chat and automated conversations to websites.
Key features include:
- Live chat widget
- AI-powered chat agents
- Conversation management dashboard
- JavaScript-based website integration
Kommunicate integrates with ShopWired using a that loads the chat widget on website pages.
Account creation
Account creation
To use Kommunicate with ShopWired, create an account on the Kommunicate website.
Once an account has been created, access the installation code provided.
Theme installation
Theme installation
Kommunicate provides a universal JavaScript plugin that can be added to your ShopWired theme to display the chat widget on all pages of your website.
An example of the Kommunicate embed script is shown below:
<script type="text/javascript">
(function(d, m){
var kommunicateSettings = {
"appId":"APP_ID",
"popupWidget":true,
"automaticChatOpenOnNavigation":true
};
var s = document.createElement("script");
s.type = "text/javascript";
s.async = true;
s.src = "https://widget.kommunicate.io/v2/kommunicate.app";
var h = document.getElementsByTagName("head")[0];
h.appendChild(s);
window.kommunicate = m;
m._globals = kommunicateSettings;
})(document, window.kommunicate || {});
</script>
The script shown above is provided as an example only. You must copy the exact script provided in your own account, as the script and any ID values will be unique to your website.
To add the Kommunicate chat widget sitewide:
- Navigate to Website > Themes
- Select the
code editoroption for the theme you want to edit - Open the
master.twigfile - Paste the embed script just before the closing
</body>tag - Select
save changes
