Crisp
Crisp is a customer messaging platform that provides live chat, chatbots, and multi-channel messaging for website visitor communication.
Key features include:
- Live chat widget
- Automated chatbots
- Visitor messaging and conversation history
- Offline message capture
- Multi-channel inbox support
Crisp integrates with ShopWired by adding a JavaScript widget to the website theme to display a chat widget on all pages of the ShopWired website.
Account creation
Account creation
To use Crisp with ShopWired, create an account at the Crisp website and complete the account setup process.
Once the account is created and configured, Crisp will provide you with a JavaScript widget script.
Theme installation
Theme installation
Crisp provides a JavaScript widget script that must be added to your ShopWired website so that it loads on every page.
An example of the Crisp widget script is shown below:
<script type="text/javascript">
window.$crisp=[];
window.CRISP_WEBSITE_ID="YOUR_WEBSITE_ID";
(function(){
var d=document;
var s=d.createElement("script");
s.src="https://client.crisp.chat/l.js";
s.async=1;
d.getElementsByTagName("head")[0].appendChild(s);
})();
</script>
The script shown above is provided as an example only. You must copy the exact script provided in your own account, as the script and any ID values will be unique to your website.
Add the widget script to your ShopWired website theme:
- Navigate to Website > Themes
- Select the
code editoroption for the theme you want to edit - Open the
master.twigfile - Paste the Crisp widget script just above the closing
</head>tag - Select
save changes
Crisp will now load on every page of your website.
Recommendations
Recommendations
- Confirm the website ID used in the script matches the Crisp website configuration.
- Allow time for the chat widget to initialise after installation.
